Customer Care

 

People First! The Gordon Security Customer Care Center is dedicated to providing an excellent human experience in all areas of customer care. We will persevere to find a successful resolution. As our customer, you are the focus. Resolving whatever issues brought you to our Customer Care center is our mission.

 

We will:

 

• Observe high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrate integrity, objectivity, competence and confidentiality in carrying out our work.

 

• Acknowledge all communications promptly.

 

• Answer all telephone calls promptly or direct all calls to an answering service.

 

• Respond promptly to all messages left

 

• Offer as much information and immediate advice as possible.

 

• Make arrangements to provide a service that suits the needs of all of our customers.

 

• Make our Complaints Procedure readily available to all.

 

• Listen to the concerns and views of our customers and consult regularly to ensure that their needs are being met and to continually improve the service.