Gordon Security Systems

Customer Care

 

People First! The Gordon Security Customer Care Center is dedicated to providing an excellent human experience in all areas of customer care. We will persevere to find a successful resolution. As our customer, you are the focus. Resolving whatever issues brought you to our Customer Care center is our mission.

 

We will:

 

• Observe high standards of personal conduct, including politeness, fairness and sensitivity, and demonstrate integrity, objectivity, competence and confidentiality in carrying out our work.

 

• Acknowledge all communications promptly.

 

• Answer all telephone calls promptly or direct all calls to an answering service.

 

• Respond promptly to all messages left

 

• Offer as much information and immediate advice as possible.

 

• Make arrangements to provide a service that suits the needs of all of our customers.

 

• Make our Complaints Procedure readily available to all.

 

• Listen to the concerns and views of our customers and consult regularly to ensure that their needs are being met and to continually improve the service.